Service Management with Systemize!
With the Service module, you can:
- Set up and manage RMAs (Return Material Authorizations)
- Track and analyze repair data to find common failures
- Manage the entire RMA process, from authorization to receipt to dispatch and invoicing.
- Maintain multiple service price lists through seamless integration with the accounting module.
- Process credit cards directly using the Credit Card Processing function.
Take Charge of your Service Department
Systemize! Service module allows you to completely take charge of your service department. Manage the entire RMA process, plus create detailed service reports for each item. Using completely custom repair codes allows detailed and meaningful reports to be generated to discover recurring faults early.
Manage the Entire RMA Process
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Creating RMAs (Return Material Authorizations), to allow your customer's to send products in for service, allows your receiving department to route incoming shipments appropriately and promptly. RMAs can contain multiple products for each authorization, and can use any of your custom price lists.
RMAs can be tracked through the entire service-cycle through the use of receipts, dispatches, invoices, and the powerful service report generation funcionality.
Using the DataBuilder, you can create custom approval and service work flows, and also a vast array of different service income report and custom reports such as the number of warranty returns in a date-range.
Service Reports
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Service Reports allow technicians to fill in a variety of information:
- Goods-In / Evaluation details
- General repair information
- Detailed repair information based on a completely custom list of repair codes
- Final QA sign-off
Using the DataBuilder, custom reports can be created allowing you to find common faults, and detect recurring problems early.